On Monday I took advantage of a 15 percent off weekend offered by a major supplier.
I don't normally use them but on this occasion they had some parts not supplied by my normal supplier.
All went well,although I was a little uneasy that the online procedure hadn't asked for address details for delivery.
It then asked how I wanted to pay and I opted for PayPal.It then decided for me that the delivery address was as my PayPal profile which I did not want,but all too late..
I immediately e mailed them with all the details asking for a change of delivery address.
You guessed it,I received an e mail today stating that it was going to address as per my PayPal account.
So a very disinterested man listened and then told me there was nothing to be done and at no time was there an apology for not even responding to my e mail.
I called UPS and a helpful man told me they could not change the delivery address until the first delivery failed..
I also paid for next day delivery so all in all a real mess purely because of a lack of interest in keeping the customer satisfied..
I give up with expecting good customer service these days as I am always disappointed..
Sam
I don't normally use them but on this occasion they had some parts not supplied by my normal supplier.
All went well,although I was a little uneasy that the online procedure hadn't asked for address details for delivery.
It then asked how I wanted to pay and I opted for PayPal.It then decided for me that the delivery address was as my PayPal profile which I did not want,but all too late..
I immediately e mailed them with all the details asking for a change of delivery address.
You guessed it,I received an e mail today stating that it was going to address as per my PayPal account.
So a very disinterested man listened and then told me there was nothing to be done and at no time was there an apology for not even responding to my e mail.
I called UPS and a helpful man told me they could not change the delivery address until the first delivery failed..
I also paid for next day delivery so all in all a real mess purely because of a lack of interest in keeping the customer satisfied..
I give up with expecting good customer service these days as I am always disappointed..
Sam
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