Not getting paid for parts.......WTF !!

[malc4d]

Todays WTF.......

So my fellow parts buyers (or sellers !).........How long after ordering and paying our part suppliers for a part to arrive is a reasonable time to wait ?

I might be old fashioned (l resemble that remark..), but the complaints seem to be getting more these days about the suppliers that after taking the order (and dosh), are simply refusing more and more afterwards to answer any kind of contact either email or phone txt and calls.

What can be done...shall we write a 'buyer beware' list. Do you contact Ebay if bought through there...leave bad feedback that they don't seem to care about or what ?

I know that we have one or two well known ones on here, maybe they could enlighten us on what we should do ......?

Just saying.........Grrrrrrrrrrrrrrrrrant

[V Mad]

I dont know who you are dealing with but I am always amazed at the fantastic fast service I get from suppliers. Admittedly many are via the bay where the feedback system keeps them well on their toes, but even outside ebay they seem to go out of their way to help.

I dont do a fast service though, unless it is asked for and agreed, I usually post within 2-3 days. But I always answer any enquiries immediately - I dont see any excuse for not replying in this day and age of instant comms.

[Ian F]

Malc

Again, I think you need to just provide the facts; who ordered from, what, when and how long up to now you've waited?

Let members (and Traders) draw their own conclusions!

From my experience 2-3 days is normal for Paddocks, Rimmers if on Standard delivery, Next day is common with Express delivery and/or LD Parts and Robsport. Urgent (same day) parts I normally collect from Paddocks if I need to.

No connection to any of the above other than a customer, no recommendations etc. etc.

ian

[Goldstar]

I have some recent experience to Ian-an order from Bilt Hamber ordered Monday night arrived Wednesday, same with a panel from JP, frosts took one day longer but the postage was free.

For me it's not about the absolute time it takes, it's the truth it takes compared to my expectations - as set by the trader. In all cases they quoted 2-3 days so bang on. The acid test is how they perform when it doesn't go as planned and the real levels of customer service are then revealed.

Easy to say but I try to buy on service not price (no criticism intended)

[marshman]

Don't usually have that much problem but if I order via eBay then I usually give them a week then contact then via eBay if its not been marked as dispatched. If they are a private seller I get their contact details via eBay and if I get no reply to the message I phone them. If after 10 days there is no joy simply open a dispute via eBay - simples! Private sellers tend to be slower than traders on eBay but usually with car parts they are genuine sellers - unless they are selling an immaculate recently restored Stag for £3k

Off of eBay I usually just phone them up a day or so after I expected the goods to arrive to see if there is a problem. I take the approach that they are only human and mistakes happen so always give them a chance.

Roger

[Mark Shutt]

I've had great service from Paddocks and Robsport recently, usually a couple of days and parts are with me also bought loads of stuff from various ebay shops and always a fast service )

[jleyton]

I've had great service from LDparts, Rimmers, Paddocks, Robsport, Aldridges, Frosts (or FART as they are really !), Woolies, Namrick, Chronos and Stagweber and I can hardly ever remember having a problem from Ebay sellers Maybe I'm lucky.

I've had difficulties communicating with a few of the smaller, one man businesses occasionally.

Cheers

Julian

[Stagsongas]

I think a key question which is so easlily forgotten is "Do you have it in stock". It's all too easy to just identify the part and get the payment etc. out of the way but then forget to ask. The discussion of that usually prompts either side to move onto the 'when'.

Having said that, I've had no problems with any of the suppliers mentioned, and many not mentioned.

As for contact, most small companies are working on thin margins these days, and cannot afford to employ dedicated contact staff. If you're working, standards can slip if constantly interupted by phone calls, there are only 8 hrs in a working day. During those you have to try and get some work done. E mail is the way to go, you can resopnd to that at any time and I often end up dealing with that after a rest, a meal, the evening with the family and so on. i.e. 11.00pm - 1.00am.

Regards

Steve

[Goldstar]

Agree with your sentiment Steve but if you're not talking to your customer then you can bet someone else will be. Any business giving a service has to put the service of its Customerr top of the priority (and therefore resource) list - those that do prosper (John Lewis) those that don't flounder and fail (too many to mention)

[edd]

My list of who not to trade with is at least smaller than who too trade with

[malc4d]

I ordered some 'new old stock' XJS chrome from a, l guess, large seller. After not hearing from them for a week I sent an email. Then another, then a call. I was told that my nos chrome was with a chromer being rechromed....WTF.
Had l wanted rechromed parts, l would have sent my own in for rechroming....... He said, "but l will give you a 1 year guaranty on them"...WTF.
I wanted them for 'in case' not to use now... grrrrrrrrrrrr

[Phil]

Agree with your sentiment Steve but if you're not talking to your customer then you can bet someone else will be. Any business giving a service has to put the service of its Customerr top of the priority (and therefore resource) list - those that do prosper (John Lewis) those that don't flounder and fail (too many to mention)

Interesting example JL's reputation is second to none however i had the worst service i've ever had from them, 5 American style fridges later following almost go to court we got one that was undamaged and actually worked!! To be fair they were delivered by the manufacturer but JL could have done more

[stag8manod]

Hi Guys, I've always had good service, communication and back up from any of the suppliers over the years either in the UK, USA or Aust. Being in NZ that has been very good not having to try and chase parts on the other side of the world. The biggest problem is the freight.
Cheers Ian A

[jleyton]

Interesting example JL's reputation is second to none ......but JL could have done more

I thought you were talking about me there for a minute Phil

Cheers

JL

[edd]

Interesting example JL's reputation is second to none however i had the worst service i've ever had from them, 5 American style fridges later following almost go to court we got one that was undamaged and actually worked!! To be fair they were delivered by the manufacturer but JL could have done more

I have just purchased a oak table from John lewis . table arrived and I had a funny feeling the box had been opened before . when building the table ie putting the legs on I noticed two pieces if wood missing . They had snapped off part of the mortise and tennon but we're out of sight and not effecting the structure . We took some pictures and a day later went back to the shop. We said we loved the table and we're happy but had a couple of tint bit missing . They assured me they would contact me the next day to resolve and handed me and my wife free coffee and cake voucher . The next day they called and we settled on a £175 refund no fuss what so ever . If only every trader was as honest and sincere .
Edd