Rimmer Bros

[Thomasalfie]

Hi brand new on here. I am the proud owner of a Mk2, I fulfilled a childhood dream after a serious illness last year. In January this year I purchased a Sports manifold and stainless steel exhaust from Rimmer Bros. it took me two days to fit the manifolds which was quite emotional however those emotions where nothing when I realised that the near side exhaust pipe that goes from the J pipe to the silencer was too short. I reported it to Rimmers immediately and since then I have been getting a bit of a runaround from, has anyone else had this same problem with Rimmers?

[Richard G]

Never had a problem with Rimmers and have bought a lot of stuff.

[paul jorgensen]

Me neither, I have not bought a lot of items from them, but when I rang them to say that the new rear wing they sent me was not fit for purpose, they said send it back. Which I did and they refunded me with no issues.

[kev100]

Hi brand new on here. I am the proud owner of a Mk2, I fulfilled a childhood dream after a serious illness last year. In January this year I purchased a Sports manifold and stainless steel exhaust from Rimmer Bros. it took me two days to fit the manifolds which was quite emotional however those emotions where nothing when I realised that the near side exhaust pipe that goes from the J pipe to the silencer was too short. I reported it to Rimmers immediately and since then I have been getting a bit of a runaround from, has anyone else had this same problem with Rimmers?

Write a detailed email to them describing your problem, and that the part is not fit for purpose, which under the consumer rights regulations 2015 gives you the right to a replacement or refund, advise them that you will give them 7 days to remedy the problem, if they choose not to remedy it to your satisfaction then you would have no option but to make a claim against them in the small claims court to recover not only the cost of the part, but also compensation for any costs to put right the problem, also you will be claiming court costs and any interest that may accrue.

Be nice in your first email and see how poking the nest goes .. you may be surprised how quick a company will sort something out that is clearly their fault when you start talking about consumer rights act and small claims court.

If they still give you the runaround, make a claim against them on the online claim service the court offers (can't remember the exact costs but it is somewhere around 50 - 75 quid, which you add to your claim. https://www.moneyclaim.gov.uk/web/mcol/welcome


Some info on consumer protection act 2015 https://www.blakemorgan.co.uk/news-e...mer-contracts/ (I always advise anybody and everybody to download a copy, read and digest the contents because most people do not know their rights .. and companies know this and basically take the piss).

One thing I hate is companies not taking responsibility for their error's, and if I start getting the runnaround, or fobbed off .. I slap them with a claim. If after they receive the claim, or they settle prior to receiving the paperwork from the court, but you have already paid the court fee's, then tell them that the court fee's are also due, if they refuse to pay, then let the court summons run, they will pay up

This is of course assuming that they are wrong and you are right of course.

[mole42]

I have found that Rimmers are pretty good at sorting out a problem. Tell them what's wrong and they'll fix it - maybe a refund, or maybe another part.

[Thomasalfie]

Thanks for the reply's. I have also purchased quite a bit of kit off them (about £4K), some annoying little issues like wrong parts and being charged for parts I haven't purchased minor stuff really. But this time it has really annoyed me because of all the time and effort I have put into improving the car and to have a chap at Rimmers tell me they where having one specially made for me which quite simply wasn't true and a little patronising!

[simontink]

There are a lot of very poor quality parts being sold to us by Rimmers and other Stag suppliers probably made in China and India, rubber parts, universal joints etc etc, what normally happens is that they will send you a replacement of the same useless part. Follow Kev100's advice. He has it spot on.

[kev100]

Just wanted to add, in a small claims court the judge will rule on the probability of what is fair and right .. he will not be biased, but experience has told me that they frown upon companies that try to rip off (for want of a better word) the public.

And secondly .. the small claims court is nothing to be afraid of trying, in fact i think it is an invaluable experience.

Usually it doesn't even get that far though, just the threat is enough in the majority of cases .. especially after mentioning the consumer rights regulations 2015.

[mike@thenook]

Hi brand new on here. I am the proud owner of a Mk2, I fulfilled a childhood dream after a serious illness last year. In January this year I purchased a Sports manifold and stainless steel exhaust from Rimmer Bros. it took me two days to fit the manifolds which was quite emotional however those emotions where nothing when I realised that the near side exhaust pipe that goes from the J pipe to the silencer was too short. I reported it to Rimmers immediately and since then I have been getting a bit of a runaround from, has anyone else had this same problem with Rimmers?

I had the same problem with that very same exhaust piece - there are two offered on their site one which is too short and the other which fits. The one that is too short is ironically made by the people who make the manifolds the one that fits isn't! I believe at some point the length of the curved downpipe section was made longer and a shorter link pipe was made to fit that.
i pointed it out to Rimmers some months after I bought it and they sent the correct one to replace it without question. Have to say they have always been very good on exchanges, sometimes they sell stuff that's not correct or faulty but they always in my experience deal with it honourably.

I hope yours gets sorted soon

[John100]

I had the same problem, I ended up with a section of the old pipe cut to fill the gap, but the rest of the system is not a good fit either.
I emailed them and they said they'd never had that problem before.... they were less than helpful

I don't use RBs anymore!

[DJT]

Their exhaust manifolds are made by Phoenix Exhausts in Devon. The same manifolds are supplied to other Stag parts suppliers who sell them at a much lower price. I bought mine direct from the factory and, although a challenge to attach them to the heads whilst the engine is in the car, there is no problem with the connecting pieces. I was re-using the existing DoubleS exhaust (made across the road from Phoeinx) and was able to cut it to suit.
I haven't used RB for years as I got fed up with cr*p parts, high prices and poor customer service. There are better suppliers out there in my experience, which goes back 28 years of Stag ownership.

[755]

Stag parts

Their exhaust manifolds are made by Phoenix Exhausts in Devon. The same manifolds are supplied to other Stag parts suppliers who sell them at a much lower price. I bought mine direct from the factory and, although a challenge to attach them to the heads whilst the engine is in the car, there is no problem with the connecting pieces. I was re-using the existing DoubleS exhaust (made across the road from Phoeinx) and was able to cut it to suit.
I haven't used RB for years as I got fed up with cr*p parts, high prices and poor customer service. There are better suppliers out there in my experience, which goes back 28 years of Stag ownership.

Being new stag owner have had 2 dealing with Robsport Very good service and help Promt delivery and refund of surcharge all good

[Bob Heritage]

If I remember correctly, you have to cut the existing front pipe to length to join it to the adaptor.

[kev100]

One last thing I want to add ... assuming you paid for the items with a credit card, if the items are faulty, damaged, wrong colour than advertised, or dont fit etc, your purchase is protected under section 75 of the consumer credit act 1974, in other words, the credit card company is just as liable to correct the problem as the shop/supplier for purchases between £100 - £30,000, you have exactly the same rights against the credit card company as you do with the shop (unless you pay via paypal which should be avoided for large purchases as you loose your section 75 protection) even if you only pay 1p of the total bt credit card, and the balance by cash or debit card, the credit card company is legally liable for the full purchase.

Just another tip many people are not aware of .. have a read here to give you some idea

http://www.moneysavingexpert.com/credit-cards/PayPal-Section75

[mike@thenook]

If I remember correctly, you have to cut the existing front pipe to length to join it to the adaptor.

indeed you can Bob but I and thomasalfie bought the link pipes made by Phoenix to connect to their manifolds - the lh one is too short and I believe it may be because they changed the length of the downpipe adaptor piece on the Lh side at some point and the lh link pipes Rimmers have which are made by Phoenix are too short. Just a possible answer.....

Cheers

Mike