Customer Service - not

[grahamb]

I dont know if anyone has had to deal with a dispute on ebay/paypal but for an in-house problem, it is impossible to get anything like a coherent response, let alone ownership or resolution.

Having searched the www, I am not alone but advice on rights seems very US focussed and I cant face another 50 minute call on the 0870 "help-line". Does anyone know any UK based contact points that could help me get £70 back from them?

[STAG1973]

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Hi

This may help go into myebay click help top right hand corner there you can email them, used once very good service after someone hacked into my account.

Adrian

[iani]

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You could try using 020 8080 2105 but it's supposed to be for frequent buyers, worth a try.

Ian

[seaside bill]

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Good luck, the whole Ebay/Paypal system is designed to be impenetrable by human interaction! :X

[EFI Stag]

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Have to agree with iani .Did a web search to find number.

They were very helpful (probably don`t have a lot of calls)

Martin.

[Coppo]

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Had exact same thing happened to me, had 20 replies for diamond engagement rings :shock:All sorted now after having to reset passwords :X


I tried ringing but had no joy getting through, must close at weekends







Paul

[stustag]

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Hi Graham

I have had my account hacked into once and a non payer once both times I e mailed E bay via My E bay and it was dealt with within the hour!

Stuart

[grahamb]

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Thanks - thats a useful number - I have been calling the 0870 number in the evenings and it is clearly off-shore. I will try that 020 numberin business hours and see where it takes me.

I have emailed the same piece - full details, reason for complaint and expected outcome - 5 times now to ebay and paypal (2 and 3 times respectively)

[DJT]

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Like Stuart, my account was hacked a while back. Got in touch and sorted it out via a webchat/phone. They asked if I was at the phone number registered with them and could I receive phone calls whilst online. They phoned me to confirm who I was and it was all done quickly. Luckily I was home at the time. Goodness knows how it would have been sorted if I was at work:?.

Dave

[SteveP]

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Graham

Try this site, it's useful for finding alternatives to those 0870 numbers

http://www.saynoto0870.com/companysearch.php

Steve

[grahamb]

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good site Steve - thats going in the bookmarks

[grahamb]

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Its been a busy week, so didnt get a chance to call the number during business hours. What I did do was search the internet for Paypal management names and then sent them every variation of their names an email and two days later letter of appology and refund.

[DJT]

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grahamb wrote:

Its been a busy week, so didnt get a chance to call the number during business hours. What I did do was search the internet for Paypal management names and then sent them every variation of their names an email and two days later letter of appology and refund.

Hi Graham,

Can you publishthe email address/addresses that was/were successful, just in case?

Dave

[grahamb]

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Hi Dave,

I found this page and on the biographys link picked the operational types from the list. https://www.paypal-press.co.uk/

Please dont do that same until my credit clears

[grahamb]

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Joy of joys!!! The scattergun approach to both ebay and paypal resulted in action from both of them. Happy days :dude::dude::dude: