Hi All
Just thought some of you might be interested in this - especially when you come to buy parts for your Stag. This could also be read/linked to V-Mads recent poll about parts suppliers.
So - ordered a new front valance and a passenger side front inner wheel arch repair section. Got an email the next morning confirming items dispatched -so far so good. Got home from work at around 9.30pm -large box in hallway - deep joy at parts arriving so quickly - good service !
Got clearance from SWMBO for trip to garage the next day - so loaded van with large box and tools and headed off to garage with a grin and my head full of plans for the day.
Unload van - get settled in to garage mode - open large box. Removed valance - examined for damage (none) - remove inner wheel arch repair panel.
Set up equipment - welder/ disc cutter/ lead light etc then offered up wheel arch repair panel to mark out where to cut out old - funny , seems wrong shape - realised very quickly it was a drivers side repair panel ! examined panel and it has sticker clearly stating NSF !
Got on the phone to try and sort out the problem - when I explained to the personat the suppliersthat I had been sent osf instead of nsf, I was asked is the taper to the panel to the front or rear. I pointed out that regardless of which side I was looking at, be it nsf or osf both panels would be tapered to the front with the rear of the panel being straight (to join to splash panel) in relation to how they fit.
I was gobsmacked when I was told"if the panel tapers to the front you have the correct one" - I suggested that the one that I had been sent was incorrectly labled and could that be checked with the stock that they had. After a brief interlude I was greeted with the information "all our stock has NSF stickers" - to which I commented that all their stock of that item is possibly incorrectly labled. I was told "we cant sort this out now - someone will ring you monday."
Monday is here and I get a call - I go through the whole thing again and ask what they are going to do for me - answer - nothing - not until I send back the wrong part.
I said that as its the wrong part I require the correct one to be sent and they could include a franked label or whatever to return the incorrect one.
Well it wouldseem that despite what they say the customer is not right because I have to mess around packaging up the wrong part, spend my time driving to the post office , pay to park,queuing up ,paying for the postage and waiting the best part of a week to get a replacement !
I don't get a replacement unless I send the old one back first and then they will refund the postage.
Not acceptable - I told them I will have my money back and they will lose me as a customer - their attitude was "whatever"
Ok - rant over - I just felt I needed to share this experience - I would point out that I have used this supplier for 20 years, have spent a lot of money with themand have never had a problem - until now - now I know why they don't rate very highly in the recent poll.
Ray
Just thought some of you might be interested in this - especially when you come to buy parts for your Stag. This could also be read/linked to V-Mads recent poll about parts suppliers.
So - ordered a new front valance and a passenger side front inner wheel arch repair section. Got an email the next morning confirming items dispatched -so far so good. Got home from work at around 9.30pm -large box in hallway - deep joy at parts arriving so quickly - good service !
Got clearance from SWMBO for trip to garage the next day - so loaded van with large box and tools and headed off to garage with a grin and my head full of plans for the day.
Unload van - get settled in to garage mode - open large box. Removed valance - examined for damage (none) - remove inner wheel arch repair panel.
Set up equipment - welder/ disc cutter/ lead light etc then offered up wheel arch repair panel to mark out where to cut out old - funny , seems wrong shape - realised very quickly it was a drivers side repair panel ! examined panel and it has sticker clearly stating NSF !
Got on the phone to try and sort out the problem - when I explained to the personat the suppliersthat I had been sent osf instead of nsf, I was asked is the taper to the panel to the front or rear. I pointed out that regardless of which side I was looking at, be it nsf or osf both panels would be tapered to the front with the rear of the panel being straight (to join to splash panel) in relation to how they fit.
I was gobsmacked when I was told"if the panel tapers to the front you have the correct one" - I suggested that the one that I had been sent was incorrectly labled and could that be checked with the stock that they had. After a brief interlude I was greeted with the information "all our stock has NSF stickers" - to which I commented that all their stock of that item is possibly incorrectly labled. I was told "we cant sort this out now - someone will ring you monday."
Monday is here and I get a call - I go through the whole thing again and ask what they are going to do for me - answer - nothing - not until I send back the wrong part.
I said that as its the wrong part I require the correct one to be sent and they could include a franked label or whatever to return the incorrect one.
Well it wouldseem that despite what they say the customer is not right because I have to mess around packaging up the wrong part, spend my time driving to the post office , pay to park,queuing up ,paying for the postage and waiting the best part of a week to get a replacement !
I don't get a replacement unless I send the old one back first and then they will refund the postage.
Not acceptable - I told them I will have my money back and they will lose me as a customer - their attitude was "whatever"
Ok - rant over - I just felt I needed to share this experience - I would point out that I have used this supplier for 20 years, have spent a lot of money with themand have never had a problem - until now - now I know why they don't rate very highly in the recent poll.
Ray
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